CANCELLATION OF FIBRE SERVICE VODACOM

Vodacom wants me to pay another month's notice for cancelling my fibre after giving them a full calendar months notice. They put my fibre cost up without informing me. They have messed up my account since I have been with them, their customer service is terrible, the fibre service buffers constantly. They are ineffective! They have some nerve to even consider charging me another month after I emailed them again on 5 December 2023 after receiving an email about additional cost for cancellation. I informed Vodacom on 30 November 2023 telephonically and emailed them my cancellation request. I emailed them again on 5 December 2023... What are you talking about actually? This is a full calendar months notice. There is no service after 31 December 2023. Do not attempt to extract more money from me. I called in canceled the service and backed it up with an official email notification to you.

Call me if you wish to discuss anything further.

Mrs Maritz

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On Tue, 05 Dec 2023, 16:40 , <***> wrote: Good day MRS DAPHNE MARITZ

I trust this email finds you well

Please note your Vodacom fibre service will stop as of 31 December 2023 due to cancellation request Kindly note we require a calendar month notice for cancellation, The December 2023 invoice is the final invoice generated for fibre subscription Terms and conditions https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

105. Customers will need to inform Vodacom one (1) calendar month in advance for any cancellation/termination request to enable Vodacom to complete processing the cancellation/termination Kind Regards Clint FTTH Support Team +27 82 1904