1 reviews | Active since Feb 2018
Cancellation of expired contract
We are not receiving good service from Vodacom.
My husband cancelled his contract timeously during November 2017 but still Vodacom keep on billing him although the contract has ended.
When phoning the Vodacom call centre the operators are rude and not helpful at all. It seems you only get good and friendly help when doing new business but by ending a contract you are treated like ****.
What will it take to get back the money Vodacom took by debit order for a contract that has ended. This is not fair.
If this keep going on we are going to be forced to cancel all our Vodacom contracts.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Wilna van de Vyver,
Thank you for your patience.
Our record reflects that you have been contacted and assisted with your query.
Regards,
UW
Dear Wilna van de Vyver,
Thank you for your patience.
Our record reflects that you have been contacted and assisted with your query.
Regards,
UW