mB
myburgh B

1 reviews | Active since Apr 2012

30 Sept 2018, 18:05

Cancellation of email account.

I have just arrived and tried to send/receive e-mails. I kept getting an ERROR message. I checked on the Vodacom messages and saw that my Vodacom Premium Email account was cancelled at 04:53:25 this morning (30 September)! On Friday my monthly debit order was deducted from my bank account and on 12 September I entered into a new 2 year contract.

0
Replies (4)
mB
myburgh B's update30 Sept 2018, 21:24
Reviewer Update
Just to add to my post. Any reply to this post via e-mail will not be received by me by courtesy of Vodacom cancelling my account! Therefore I fail to see how I will be able to view any responses!
Vodacom
Vodacom's reply01 Oct 2018, 06:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Oct 2018, 09:07
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Oct 2018, 09:08
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team