1 reviews | Active since Nov 2011

24 Mar 2016, 17:11

CANCELLATION OF DEBIT ORDER

Good day,<br> <br> Vodacom Customer service is useless. 8 phone calls and when you request to speak to manager the cut you off, FROM MY SIDE ONCE MY CONTRACT IS FINISHED I WILL REMOVE MY CONTRACT FROM VODACOM. YOU DEBIT MY ACCOUNT THAT I'M IN CREDIT THEN AFTER PHONE CALLS AND EMAILS OF cacellation of DEBIT ORDER YOU SMS ME AND TELL ME YOU DID NOT STOP IT. ? On the 12 Feb the debit order was cancelled and emaled *** / canel debit order immediately / /Thank you for your email. Your reference number is: 001CCaBE24CD49HW /Fwd: Vodacom Customer Care Reply - Authentication Response ***~F8NZ all this references and still my debit order is not cancelled. So tell me if your managers do not have time maybe i should cancel my contract and change immediately as you do not have time as customer to resolve my issues. Thembi, Thabo, Thabemba - so please contact me to cancel my contract . You were quickly to cut my line of 40 but on R300 in credit you do not have time to speak to customer . I call this great service. The cancellation fee of the bank will cost me R48 so I suppose vodacom will refund me because your did not do your work.? For 2 months this is service!!!

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2016, 05:55
Official
Hello Correta,

Thank you for making contact with us

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Regards
Vodacom Consumer Website Team