CANCELLATION OF DATA REFILL - SINCE 2019

I moved from contract to prepaid in approximately Jan 2019, the first airtime i loaded was taken by a data refill i never asked for. i have called in and logged cases ever since then (which is more than a year now). Every time i log a case i just receive and SMS that case has been solved and closed. this is never the case as i am now resorting to log this complaint. i DONT even want to buy airtime as the minute i do it takes a R3 to do a data refill. this case was "apparently" escalated to a senior the last time i logged it (3 January 2020), also got the solved SMS and never bothered to check as i do not need your data refill as i use wifi. i also dont have the time to wait around for an agent to answer (having to listen to how you have high call volumes - all the time by the way).

I just loaded a R10 airtime now to make a call and low and behold it did a data refill AGAIN!!!! i am so sick of this bad service as clearly your system either doesnt work or your staff doesn't know how to use it properly. your automated options dont work either for wanting to cancel this service. Also being told everytime when i call in that you dont see a data refill on my line and "we not saying that you lying" is pathetic. All confirmation SMS's can be sent to you, where the data refill was done and my airtime taken.

please can someone assist in getting this off my line as my next step is to just change my network as i cannot continue dealing with this inefficient customer service.