KP
Khumalo P

1 reviews | Active since Oct 2021

09 Apr 2025, 14:54

CANCELLATION OF DATA CONTRACT

I had 2 contracts with Vodacom and last year they gave me hassles to have it cancelled, I had to report them on this platform to get help after numerous phone calls. This last contract I have with them also should have been cancelled in February and today I still receive invoice and statements. the reason why I don't renew your products are to expensive and keep rising through the years and I don't want anything to do with Vodacom contract. we are taken advantage enough with prepaid data and minutes as that also doesn't last. people need to catch a wake up with Vodacom. on the other hand all Vodacom customers are a victim of ****mers as they are hacked all the time not the other networks. Aa I am writing I wasn't not getting through their phones also as I wanted to raise my query. VERY DISAPPOINTED AND WOULD NEVER RECOMMEND ANYONE TO USE YOUR SERVICE

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Replies (1)
Vodacom
Vodacom's reply10 Apr 2025, 08:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team