mM
mesabeni M
1 reviews | Active since Mar 2009
27 May 2022, 20:52
Cancellation of contracts
Hi. I've been calling the cancel department for a while now. Most recently was on the 22nd of May when I spoke to Zakithi who tried convincing me to stay on. She promised me a call back the next day but called at an inconvenient time that I didn't agree with. I've tried looking at other options but I just can't seem to find anything hence my resolve to cancel. Finances are tight too. I've had my contract for a while now but it's time to part ways. I think it's a sign, I usually don't have an issue in finding something but circumstances change too. Vodacom, please cancel my contract on *** & later on, cancel the one on ***.
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Replies (2)Vodacom's replyOfficial
28 May 2022, 14:10 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 May 2022, 14:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mM
mesabeni M's updateReviewer Update
31 May 2022, 18:06Hi. No one has contacted me as yet and yesterday to my amazement I received notifications that 2 upgrades were successfully done, both on my primary 082 as well as 07222 contracts. This is despite requesting cancellations. Could this be undone please? I don't want to continue anymore upgrading, I'm not financially sound. Please listen to me Vodacom as your long standing customer.
mM
mesabeni M's update31 May 2022, 18:06
Reviewer Update
Hi. No one has contacted me as yet and yesterday to my amazement I received notifications that 2 upgrades were successfully done, both on my primary 082 as well as 07222 contracts. This is despite requesting cancellations. Could this be undone please? I don't want to continue anymore upgrading, I'm not financially sound. Please listen to me Vodacom as your long standing customer.
