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PRETTY M

1 reviews | Active since Mar 2015

14 Apr 2026, 16:49

cancellation of contracts and migration to prepaid

Good day,

I hope you are well.

I am writing to urgently escalate my request for the cancellation of contracts and migration to prepaid for the following numbers: *** ***

I initially sent this request to *** and ***, however, I have not received any feedback to date.

This matter is urgent as I am currently unable to afford the monthly premiums associated with these contracts.

Please find my details below for your reference:

Address: 8721 Ext 6b, Orange Farm, 1841 Primary Contact Number: *** Email Address: ***

I kindly request urgent assistance with processing this cancellation and migration. Please also confirm receipt of this email and provide a timeline for resolution. Should there be no response, I will have no option but to escalate the matter further. Thank you for your prompt attention to this matter. Kind regards, Zinhle Mavimbela

0
Replies (1)
Vodacom
Vodacom's reply15 Apr 2026, 08:23
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team