ZJ
ZELDA J
1 reviews | Active since Sept 2020
01 Sept 2020, 11:39
CANCELLATION OF CONTRACTS
I have been trying for 3 months to stop my contracts with Vodacom, that are due for renewal, but if you do not cancel they keep on debiting your account. I do not have a voice due to cancer and therefore cannot phone them, I have been to the Branch many times, who has given me an email address and that has themselves sent Vodacom an email, but to no avail, my email response from them is phone cancellations, I am beyond frustrated, if my daughter phones they say she could be a **** ???? So any suggestions please ?? I ONLY WANT THE SUBSCRIPTIONS BE STOPPED AND THE NUMBERS BE REVERTED TO PAY AS YOU GO !! - My number has been again been recharged with R500 that I can do nothing with because I do not have a voice :( PLEASE HELP
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Sept 2020, 13:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Sept 2020, 13:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ZJ
ZELDA J's updateReviewer Update
03 Sept 2020, 05:54Good day as per your response above, despite the fact that i have clearly stated I do not have a voice and despite the fact that the above message clearly states that you will contact me via "whatsapp", believe it or not a lady from your firm tried to contact me yesterday VIA A TELEPHONE CALL ?????? spoke to my daughter as she is using one of the numbers i want converted to "pay as you go", wanting to speak to me ????????????????????
i am at teathers end with this now really, how difficult can it be just to stop my contracts and let me carry on with pay as you go ??? you are still making money out of me ??? What is really scary everyone is that you can apply and get a contract at the Branch, you can upgrade at the Branch, but you CANNOT terminate your contract at the Branch ???, the branch has identified me and made a copy of my id and mailed this with a explanation to cancellations department, but this is not good enought *** ???
Should you make a stop payment to force them to stop the contract you get "black listed "
Does anybody have any advice for me regarding this matter please ????
thank you Zelda Joubert
i am at teathers end with this now really, how difficult can it be just to stop my contracts and let me carry on with pay as you go ??? you are still making money out of me ??? What is really scary everyone is that you can apply and get a contract at the Branch, you can upgrade at the Branch, but you CANNOT terminate your contract at the Branch ???, the branch has identified me and made a copy of my id and mailed this with a explanation to cancellations department, but this is not good enought *** ???
Should you make a stop payment to force them to stop the contract you get "black listed "
Does anybody have any advice for me regarding this matter please ????
thank you Zelda Joubert
ZJ
ZELDA J's update03 Sept 2020, 05:54
Reviewer Update
Good day as per your response above, despite the fact that i have clearly stated I do not have a voice and despite the fact that the above message clearly states that you will contact me via "whatsapp", believe it or not a lady from your firm tried to contact me yesterday VIA A TELEPHONE CALL ?????? spoke to my daughter as she is using one of the numbers i want converted to "pay as you go", wanting to speak to me ????????????????????
i am at teathers end with this now really, how difficult can it be just to stop my contracts and let me carry on with pay as you go ??? you are still making money out of me ??? What is really scary everyone is that you can apply and get a contract at the Branch, you can upgrade at the Branch, but you CANNOT terminate your contract at the Branch ???, the branch has identified me and made a copy of my id and mailed this with a explanation to cancellations department, but this is not good enought *** ???
Should you make a stop payment to force them to stop the contract you get "black listed "
Does anybody have any advice for me regarding this matter please ????
thank you Zelda Joubert
i am at teathers end with this now really, how difficult can it be just to stop my contracts and let me carry on with pay as you go ??? you are still making money out of me ??? What is really scary everyone is that you can apply and get a contract at the Branch, you can upgrade at the Branch, but you CANNOT terminate your contract at the Branch ???, the branch has identified me and made a copy of my id and mailed this with a explanation to cancellations department, but this is not good enought *** ???
Should you make a stop payment to force them to stop the contract you get "black listed "
Does anybody have any advice for me regarding this matter please ????
thank you Zelda Joubert
ZJ
ZELDA J's updateReviewer Update
08 Sept 2020, 12:16I cannot believe this ????????????????????????
YOU WERE GOING TO CONTACT ME VIA WHATSUP AS I DO NOT HAVE A VOICE DUE TO CANCER ??????????????????? READ YOUR PREVIOUS MESSAGE - YOU ARE GOING TO CONTACT ME VIA WHATSUP- ????????????????????????????? NOW YOU ARE TELLING ME TO PHONE THE CALL CENTRE ?????????????????? PLEASE CAN SOMEBODY WITH ACTIVE WORKING BRAIN CELLS TEND TO MY REQUEST AND PROBLEM ???????????????????????
ONE OF YOUR AGENTS TRIED TO PHONE ME ??????????? I DO NOT HAVE A ****ING VOICE I CANNOT TALK ON THE PHONE ??????????????? CONTACT ME VIA WHATSUP HOW DIFFICULT CAN THIS BE ???????????????
YOU WERE GOING TO CONTACT ME VIA WHATSUP AS I DO NOT HAVE A VOICE DUE TO CANCER ??????????????????? READ YOUR PREVIOUS MESSAGE - YOU ARE GOING TO CONTACT ME VIA WHATSUP- ????????????????????????????? NOW YOU ARE TELLING ME TO PHONE THE CALL CENTRE ?????????????????? PLEASE CAN SOMEBODY WITH ACTIVE WORKING BRAIN CELLS TEND TO MY REQUEST AND PROBLEM ???????????????????????
ONE OF YOUR AGENTS TRIED TO PHONE ME ??????????? I DO NOT HAVE A ****ING VOICE I CANNOT TALK ON THE PHONE ??????????????? CONTACT ME VIA WHATSUP HOW DIFFICULT CAN THIS BE ???????????????
ZJ
ZELDA J's update08 Sept 2020, 12:16
Reviewer Update
I cannot believe this ????????????????????????
YOU WERE GOING TO CONTACT ME VIA WHATSUP AS I DO NOT HAVE A VOICE DUE TO CANCER ??????????????????? READ YOUR PREVIOUS MESSAGE - YOU ARE GOING TO CONTACT ME VIA WHATSUP- ????????????????????????????? NOW YOU ARE TELLING ME TO PHONE THE CALL CENTRE ?????????????????? PLEASE CAN SOMEBODY WITH ACTIVE WORKING BRAIN CELLS TEND TO MY REQUEST AND PROBLEM ???????????????????????
ONE OF YOUR AGENTS TRIED TO PHONE ME ??????????? I DO NOT HAVE A ****ING VOICE I CANNOT TALK ON THE PHONE ??????????????? CONTACT ME VIA WHATSUP HOW DIFFICULT CAN THIS BE ???????????????
YOU WERE GOING TO CONTACT ME VIA WHATSUP AS I DO NOT HAVE A VOICE DUE TO CANCER ??????????????????? READ YOUR PREVIOUS MESSAGE - YOU ARE GOING TO CONTACT ME VIA WHATSUP- ????????????????????????????? NOW YOU ARE TELLING ME TO PHONE THE CALL CENTRE ?????????????????? PLEASE CAN SOMEBODY WITH ACTIVE WORKING BRAIN CELLS TEND TO MY REQUEST AND PROBLEM ???????????????????????
ONE OF YOUR AGENTS TRIED TO PHONE ME ??????????? I DO NOT HAVE A ****ING VOICE I CANNOT TALK ON THE PHONE ??????????????? CONTACT ME VIA WHATSUP HOW DIFFICULT CAN THIS BE ???????????????