Cancellation of Contract _ Vodacom within 7 days

I reported a network issue with the contract SIM that I bought with Vodacom on Thursday, 26 March. (REF:***) which I reported that I cannot connect to the internet. Now after speaking to numerous agents with attempts to resolve my issue, I am still encountering the issues and when I called to cancel, I was told to wait until the Lockdown is over and report my issue with the store and cannot guarantee that the store can assist me. Or should I want to cancel over the phone, I'll have to pay a cancellation fee of R10 850,25.

I cannot even go back to the store where I bought the SIM due to the lockdown, my thing is how am I liable to pay such a huge amount of money even though I bearly used the SIM. I am still within the 7 days period of cancelling and cannot be expected to pay any cancellation fee. The SIM cannot even take calls from the Vodacom contact centre.

I'm told that I signed up for the deal and must use it until the maturity date of my contract.