Cancellation of contract - VERY Poor service

Hi

I am extremely disappointed with the service that I received from Vodacom today. I signed for a new phone "The Hauwei P30" on last week Monday. The consultant advise me that the P30 and the P40 were practically the same phone which I find out later that the P40 is much better phone. I wrote a letter to give my wife power of authority on the account to change the phone to the Hauwei P40 today 18 May 2020 but consultant at the door advise my wife that it was impossible to change that phone and said its not possible to change a handset once it has the documents have been signed and the phone box open (FYI - the consultant at the shop broke the seal. I AM FULLY AWARE of the CUSTOMER PROTECT ACT, we want to return the phone which was received on Saturday 16 May 2020 and wanted tp purchase the newer Model and maintain the relationship with Vodacom but from the service we received, I would rather TERMINATE the contract asap. PLEASE ASSIST ME WITH TERMINATION OF MY CONTRACT WITH YOU'LL, I have been a customer for 4/5 years and we paying on average -+R1000. The new contact is in the region of R1050 signed on last week Monday. I will not be paying that much for an OLDER model "P30" and was miss inform by one of YOUR consultant (JUSTIN) at Vodacom4U store at Hillside Mall Bluff. Really poor service as we were give no chance for even an alternative solution.

Please get someone to sort this issue out and cancel my subscription. I will not be paying +-R24000 over 24 month period for and OLDER model phone.

Account Holder name: GMF Horner Cell Number: ***.