Cancellation of contract - still not cancelled

After numerous calls with endless *********** people and departments. I am now going to wait for their management to contact me. I cancelled my contract end of August and the reference they gave me was for a quote done. Still my contract isn't cancelled and still I must pay a service provider that are more focused on money than on their clients and where their money comes from.

Just a word of advise - if you choose to cancel your Vodacom contract - Do it a couple of times and maybe spell each letter out so they know what they should assist you with