SS
Sean S

1 reviews | Active since Mar 2013

08 Aug 2016, 08:15

Cancellation of contract reference number

<p>Phoned vodacom this morning saying I do not want to upgrade if my contract ends i want to end my contract and move over to prepaid. I also said i want a reference number through a sms. He said he will sms me the reference number (also waited for the system to log the reference number). </p> <p> </p> <p>So now i did not recieve my reference number after the call, went to look on hellopeter to see if there are any complaints logged regarding this issue. I phoned vodacom back now, stating i did not recieve a reference number, i confirmed my number and id, he said told me to hold on. I listened to their holding on ringtone or tone whatever it is called and BAM my call was dropped and now the computer wanted me to review their service so gave a terrible review!. Now when my other contract is going to expire i will TRY (if its even possible) to cancell that contract as well. Then I will move my numbers over to Afrihost mobile. I will also reverse all debit orders i will recieve after my contract expiring date from vodacom, because i saw on hellopeter some people had a problem with their debit orders after a contract was cancelled.</p> <p> </p> <p>Also if they decide to delete my number like some complaints on hello peter after they changed from contract i will sue vodacom for all the business i might have lost from my number (this did not happen yet, just scared it does after read some complaints here)</p> <p> </p> <p>I am logging a complaint about a reference number now because in three months i do not want the issue some people are having when cancelling. </p>

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Replies (2)
Vodacom
Vodacom's reply08 Aug 2016, 08:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SS
Sean S's update08 Aug 2016, 11:28
Reviewer Update

Got my reference number when Safiek called me, got very good service from him, will give him a rating of 5 start but vodacom still gets 1 star, just hope i do not get any problem when cancellation date comes. Thank you Safiek.