1 reviews | Active since Mar 2013
Cancellation of contract reference number
<p>Phoned vodacom this morning saying I do not want to upgrade if my contract ends i want to end my contract and move over to prepaid. I also said i want a reference number through a sms. He said he will sms me the reference number (also waited for the system to log the reference number). </p> <p> </p> <p>So now i did not recieve my reference number after the call, went to look on hellopeter to see if there are any complaints logged regarding this issue. I phoned vodacom back now, stating i did not recieve a reference number, i confirmed my number and id, he said told me to hold on. I listened to their holding on ringtone or tone whatever it is called and BAM my call was dropped and now the computer wanted me to review their service so gave a terrible review!. Now when my other contract is going to expire i will TRY (if its even possible) to cancell that contract as well. Then I will move my numbers over to Afrihost mobile. I will also reverse all debit orders i will recieve after my contract expiring date from vodacom, because i saw on hellopeter some people had a problem with their debit orders after a contract was cancelled.</p> <p> </p> <p>Also if they decide to delete my number like some complaints on hello peter after they changed from contract i will sue vodacom for all the business i might have lost from my number (this did not happen yet, just scared it does after read some complaints here)</p> <p> </p> <p>I am logging a complaint about a reference number now because in three months i do not want the issue some people are having when cancelling. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Got my reference number when Safiek called me, got very good service from him, will give him a rating of 5 start but vodacom still gets 1 star, just hope i do not get any problem when cancellation date comes. Thank you Safiek.
Got my reference number when Safiek called me, got very good service from him, will give him a rating of 5 start but vodacom still gets 1 star, just hope i do not get any problem when cancellation date comes. Thank you Safiek.
