Cancellation of contract procedure

Good day<br> I hope this email reaches Gary Hagel.<br> On 20th September 2015 I took out a Vodacom contract at the Vodacom Store in Cradlestone mall. The next day I went back to the store to cancel the contract as I didn't have signal in my area. This was confirmed by the store and a technician (after a call was logged). <br> Today being 1st December the contract hasn't been cancelled and the debit order is still going off my account. This after the following:<br> 1. Technician who confirmed issue in my area never sent cancelation reference number after promising it would be texted to me.<br> 2.Numerous calls to cancellations department and repeating the same story each time (the issue, the store refusing to take phone, my address where phone should be picked up)<br> 2. 3 visits to the store since the 20th Sept to return the phone and the store refusing to take back the phone after the cancellation department confirming the store must receive the phone.<br> 3.The call centre keeps sending me to the store and the store refers to call centre. out of options<br> <br> My concerns: 1. when will the contract be cancelled. 2. Will the subscription which has been deducted from my account be refunded and if yes, when