Cancellation of contract of a deceased person

We are trying to get a contract cancelled of a family member that passed away since 12 April 2021. Sent emails to *** on 12 April 2021 and a week later on 19 April 2021 was informed it must be sent to ***

After many calls to different departments without any success we were told today that the client (Deceased) must go into a Vodacom shop to cancel the contract.

This is absolutely shocking service !!!