Cancellation of contract not processed

On Monday the 4th April, I requested a quote to cancel my cellphone contract. I paid the money on the same day and emailed proof of payment, the signed quote and a copy of my ID to Vodacom. That was on Monday.<br> <br> After querying everyday about the status, the cancellation has not been processed. It is just excuse after excuse. Vodacom admits that the money already reflected on Tuesday in their bank account.<br> <br> It has been now 3 business days.Yesterday I received and sms from Customer Care that they are investigating my cancelled line. What and why are they investigating my line? Is this the reason for the hold up???<br> <br> I WANT TO KNOW TODAY, WHY HAS THIS CONTRACT NOT BEEN CANCELLED YET!!!<br> <br> And Vodacom, if you dont want to cancel the contract, then at least be honest about it!!