Hellopeter
Share Your Experience
AV
Alexis V

1 reviews | Active since Jul 2013

28 Feb 2024, 11:53

Cancellation of contract - not completed since October 2022

Cancellation of contract. Trying to cancel my contract with Vodacom since October 2022. Still to this date, the contract is NOT CANCELLED. I do not understand why it is such a complicated process. Recently I have read that the cancellation process has been reported to the National Consumer Commission and they have received fines due to the policy not being up to scratch. Please just allow me to cancel my contract already!!!!!!! What do I have to do!

0
Replies (3)
Vodacom
Vodacom's reply28 Feb 2024, 11:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AV
Alexis V's update28 Feb 2024, 12:14
Reviewer Update
I have now been on the line with Vodacom for the last hour trying yet again to cancel the contract. Why is it that you have no contact information on your website? I then had to try and find my account number before I can be assisted. This is not on the Vodacom portal - but has to be sms'ed to me at a cost. I just want to cancel my contract and have a prepaid sim.
Vodacom
Vodacom's reply28 Feb 2024, 14:15
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team