Cancellation of Contract - *********** and taking my Money!!!!!

I contacted the Vodacom call center on the 10th January 2018 to get a settlement quote from them to cancel a contract. After receiving the settlement quote I paid Vodacom the amount, send them the proof of payment and signed the quote and send it back to them. I understood that they will still debit my account at the end of January which they did.

I then received an invoice again for February which was paid, and I contacted the call centre again on the 2nd March 2018, only to be transferred to one call center agent to another. Some helped me eventually and they said that they can see the early settlement payment made in January and that i was invoiced incorrectly and that i needed to be refunded (Ref Nr 1 - ********** ********** ).

After that call I assumed everything is in order, I would get my refund and the account is closed now. To my shock I have not received the refund, i got invoiced AGAIN for March and when I called them AGAIN today they advised me something totally different to what the agent said on the 2nd March????????

How can a big company like Vodacom be so ***********???

All i want to do is cancel a contract, that I paid the agreed early settlement fee on already (Vodacom very happy to take my money) but still getting invoiced and not been refunded?

Can someone from Vodacom please call me, all the numbers that the call center agents give me does not work and for a cellular company they cannot even transfer me from one department to another without cutting me off, then I have to phone in again, verify that it is me AGAIN, get dropped AGAIN, Transferred AGAIN etc. etc. etc.

Please can you GET THIS RIGHT!!!!!!