Cancellation of contract chronicles

I was sold false information by Zwivhuya, called me on my Vodacom cellphone number and offered data contract plan of 10GB anytime & 10GB night owl for R99, I was sent an sms to complete my application by sending required documentation, I never did but saw myself getting data of 5GB anytime & 5GB night owl of which it’s not what I agreed to, I went to Vodacom Ghandi Square store in Johannesburg CBD for cancellation, I was told I can do cancellation online not in contact, they instead gave me a number to call on. I called the number and I was told to wait 24-48 hours for Vodacom to contact me with regards to my query, I did so but I never received a call, I went back to the store and they called Vodacom online and they gave me the phone to speak with an agent, I spoke to Andile Mthembu from Vodacom cancellation and upgrade department he also told me the very same information of waiting for 24-48 hours, I told him that’s the exact same thing I was told and never got assistance. He told me that there is nothing he can do , he has escalated the matter and I should expect a call within the time he stipulated, he was very rude and hung up a call on me. I called again. And was told that I should wait 24-48 hours as cancelling a contract is hard especially if the grace period of 14 days has lapsed, I told them my grace period hasn’t lapsed and you guys you’re making me run in circles by telling me to wait 24-48 hours knowing very well that it’ll be hard for me to cancel after my 14 days period.

I am so disappointed by how Vodacom employees are treating their clients especially a person like myself who has been loyal with Vodacom and used their one number all my life, never changed or used any network but this is the thank you I get, I am so disappointed, I’m not gonna lie.