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Russel G

1 reviews | Active since Jan 2021

02 Jan 2021, 19:22

Cancellation of contract and ********** new 24 month contract opened by agent.

I requested a cancellation on the 11th of December 2020. I then received an email on 12th of December to say that the contract will be cancelled on the 31th of December 2021. This is a whole here later. Then an amount of R285 is deducted from my bank account. The contract that I had was a 10gb day and 10gb night data at R162p/m. I found out today that I have been entered into a 10gb day and 10gb night data contract for 24month at R345 usage for January 2021. This is ********** as I did not give consent for a new contract. To date I have made two phone calls and one email to the cancellation department and one the customer care email address. I have not received a satisfactory outcome to my immediate cancellation. I think that the best way forward is to open up a case of ***** with SAPS against Vodacom. Please listen to the voice recording of my cancellation request of 11th December 2020. The sim no. ***. email reference no.00288aFXP4C3N2HQ.

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Replies (2)
Vodacom
Vodacom's reply03 Jan 2021, 09:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RG
Russel G's update05 Jan 2021, 17:35
Reviewer Update
To date the matter has still not been resolved. Vodacom contacted me 4 times with the same automated response. They need my ID number, name of bank, address to where the bill must be sent. I rep**** to their emails with this info however that was it. Absolutely disgusting service. So when you apply for a contract Vodacom is all too eager to take your money, but when it comes to a cancellation they are reluctant.