Cancellation of contract and Airtime

Sick to death of the pathetic service from Vodacom! Please see emails about my cancelling my contract and R100 airtime! *** Apr 25 (10 days ago) to me Dear Natalie Thank you for your email. As per our telephonic conversation today on ***. The contract on the cell phone number, *** , will be canceled and the number will be converted to prepaid on the (30/04/2016). An email will be sent to you with the migration - Quote number *** of the line to prepaid. This email is only for reference purposes and requires no reply back. You will be required to recharge your account with a recharge voucher within 48 hours once the number has been converted to prepaid. Failing to do so will result in the number being deleted. Please make use of all bundled minutes/data as this will be forfeited upon conversion. You also requested me to send you a link for new deals offered by Vodacom We recommend that you visit http://www.vodacom.co.za and go to "Special Offers", click on the desired make of phone and tariff. You can also contact Vodacom direct sales on *** (free call from a Vodacom sim card). You may visit your closest Vodacom shop as well. Please visit the following link to view where your closest Vodacom shop is: http://www.vodacom.co.za/personal/outlets/map The following supporting documentation is required for a speedy application: • ID Copy • Proof of Income (Pay slip) • Proof of Bank Account (For Debit Order) • Proof of Residence • Bank Statement-3 Months Please bear in mind that some outlets are franchise-owned and while Vodacom may publish the recommended retail price plans, the various outlets often run different specials promoting their products. Kind Regards, Tihanie Pansegrauw _______ Natalie Dobrovic <***> May 3 (2 days ago) to customercare I was informed in writing that my contract would end 30/04/2016 - That is 30 APRIL 2016 so I went online on my cellphone banking with Capitec and sent R100 Airtime to my number *** only to get an error message saying it has NOT gone through but has been taken OFF my account! I had to sit on hold for 3 minutes until my call was answered by Lydia who has NO manners on the phone and cannot assist a customer without reading what her notes in front of her say! It is NOT my problem that your consultant messed up on their side! READ WHAT YOUR CONSULTANTS HAVE WRITTEN "The contract on the cell phone number, *** , will be canceled and the number will be converted to prepaid on the (30/04/2016)." I want my contract to be CLOSED and my R100 airtime to be reinstated!!!!! ----- *** May 3 (2 days ago) to me Dear Natalie Dobrovic Thank you for your email communication. I tried calling you today on *** at 09:42, the call rang but was then disconnected. Our records do reflect that your account is still active and the cancellation was not processed. We have logged a service request to our cancellations department to follow up on the cancellation not done and your airtime that needs to be credited to your account as soon as the cancellation is through. I contacted our cancellation department today and spoke to a lady named Nyaleng and she advised that I escalate the matter and have our Cancellations Department cancel the contract and reverse any premiums deducted. Once the cancellation has been processed they will need to load the R100 airtime to the number once converted to prepaid. A senior consultant will be in contact with you within 48 hours. Your reference number is S3-GUF64-4UAA We do apologise for the inconvenience caused. Regards, Anthea Klein ------- Natalie Dobrovic <***> 3:14 PM (1 hour ago) to customercare I have just received the following sms:- "Your change request to Vodago Prepaid will take place on 31/05/216" Sent from *** Received 14h52 Then received an sms saying:- "Good dayPlease be advised that your cell phone contract will be converted to pay-as-you-go on the 31/05/2016.and please note that airtime was not loaded on your line, Contact the bank for assistance with airtime charges. Kind regards, Vodacom Customer Care Thabiso Moutloatsi" Firstly THIS IS UNACCEPTABLE!!! Vodacom placed it in writing that my contract will end 31/04/2016! Secondly you have emailed me CONFIRMING VODACOM will ensure the contract is cancelled and my R100 airtime will be loaded!!!!! AND there has been NO calls from VODACOM senior consultant!!!! I AM SICK TO DEATH OF THIS **** SERVICE!!!! Our records do reflect that your account is still active and the cancellation was not processed. We have logged a service request to our cancellations department to follow up on the cancellation not done and your airtime that needs to be credited to your account as soon as the cancellation is through. I contacted our cancellation department today and spoke to a lady named Nyaleng and she advised that I escalate the matter and have our Cancellations Department cancel the contract and reverse any premiums deducted. Once the cancellation has been processed they will need to load the R100 airtime to the number once converted to prepaid. A senior consultant will be in contact with you within 48 hours. Your reference number is S3-GUF64-4UAA We do apologise for the inconvenience caused. I WANT MY CONTRACT TO BE CANCELLED AS PER VODACOM'S CONFIRMATION AND MY R100 AIRTIME SENT TO ME!!!! I WILL NOT WASTE MY TIME AND MONEY CONTACTING MY BANK FOR YOUR USELESS AND **** SERVICE!