KM
Kutlwano M

1 reviews | Active since Dec 2014

27 Jun 2017, 13:31

Cancellation of contract-Account No: I***6

<p>Good day,</p> <p>I have a contract with vodacom of which i pay R39.00pm they give me R50.00 airtime each month. I was in eareas for 2months & i ensured i pay back the contract & did an EFT payment. I was never told my contract is ending 31st of March 2017. They continued to bill me with out advising me on the status of the account. Yesterday i called in & they told me that i owe R78.00 which is in areas & i ensured i pay the amount. They confirmed that they can only cancell the contract once i pay the full R78.00. I than called in today to confirm that i have paid the R78.00 & also sent ********** proof of payment. Now they are telling me that i still owe another R78.00 & they cannot cancel my contract until i pay it too. I also got a bad attitude from one of their consultants by the name of Ayanda Mbahlane. I am very unhappy with vodacon as now i am having a bad credit score because of them & they are not willing to assist me in any way possible.</p>

0
Replies (2)
Vodacom
Vodacom's reply27 Jun 2017, 15:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

KM
Kutlwano M's update05 Jul 2017, 09:52
Reviewer Update

I have been waiting for a vodacom agent to call me since last week. I have not recieved any response thus far. I have therefore been billed an extra R39.00 for the month of July & I am recorded on ITC as a slow payer & the R39.00 reflects as "areas".

I am really frustrated with vodacom.

PLEASE CANCELL THIS CONTRACT AS THE CONTRACT TERM HAS EXPIRED.