1 reviews | Active since Dec 2014
Cancellation of contract-Account No: I***6
<p>Good day,</p> <p>I have a contract with vodacom of which i pay R39.00pm they give me R50.00 airtime each month. I was in eareas for 2months & i ensured i pay back the contract & did an EFT payment. I was never told my contract is ending 31st of March 2017. They continued to bill me with out advising me on the status of the account. Yesterday i called in & they told me that i owe R78.00 which is in areas & i ensured i pay the amount. They confirmed that they can only cancell the contract once i pay the full R78.00. I than called in today to confirm that i have paid the R78.00 & also sent ********** proof of payment. Now they are telling me that i still owe another R78.00 & they cannot cancel my contract until i pay it too. I also got a bad attitude from one of their consultants by the name of Ayanda Mbahlane. I am very unhappy with vodacon as now i am having a bad credit score because of them & they are not willing to assist me in any way possible.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have been waiting for a vodacom agent to call me since last week. I have not recieved any response thus far. I have therefore been billed an extra R39.00 for the month of July & I am recorded on ITC as a slow payer & the R39.00 reflects as "areas".
I am really frustrated with vodacom.
PLEASE CANCELL THIS CONTRACT AS THE CONTRACT TERM HAS EXPIRED.
I have been waiting for a vodacom agent to call me since last week. I have not recieved any response thus far. I have therefore been billed an extra R39.00 for the month of July & I am recorded on ITC as a slow payer & the R39.00 reflects as "areas".
I am really frustrated with vodacom.
PLEASE CANCELL THIS CONTRACT AS THE CONTRACT TERM HAS EXPIRED.
