Cancellation of contract

Good day This is the email I've sent 11 days ago to *** No one has gotten back to me and I'm done struggling now

Hope this finds you well.

Please advice URGENTLY to the below matter.

I want to cancel my contract on the following numbers and go over to pre paid please.

The account are paid from FNB CURRENT ACCOUNT. DEBIT ORDER IS THE LAST DAY OF THE MONTH .

I've been phoning Vodacom since the 24/01/2024 when I spoke to Maria who said my contact is expireing at the end of Feb when I asked to cancel the contract she said there is no current end date on the system and she will escalate the matter to the right department.

On the 28/01/2024 I phoned again and spoke to Mohadi she said she can't assist me because the matter was escalated to the wrong department. So in short she escalated again and said Vodacom will phone me in the next 24/48 hours .

On the 31/01/2024 I phoned again because I haven't got any phone calls regarding the problem . I spoke to Leah and once again she told me there is no date on the account that implies when the contact is ending. She then escalated again and by this time I'm getting really annoyed that no one is coming back to me to solve this issue.

On the 01/02/2024 I phoned again I spoke to Nokuluga who said the same this as the above people who said it was escalated but did not escalate the issue!!!!!

On the 05/02/2024 I phoned ONCE AGAIN! Spoke to Dineo who then asked me for a reference number witch I didn't have because not one consultant gave me one and then she escalated the matter again as it was never ever done like promised !!!!! She provided me with a reference number and said she will make sure someone gets back to me witch obviously didn't happend because I'm writing this email !

Can someone please get back to me or I will be forced to go public with this extremely bad service.

Your services are really unacceptable and I'm furious because I will not be paying this account one month later than the 29/02/2024! I will also not be paying the R415,79 on the account as invoiced I will only pay the R386 witch I've been paying every month! NOT ONCE WAS I INFORMED THAT IN THE LAST MONTH THE DISCOUNTED PRICE WILL BE INCREASED TO OVER R400.00 .

Your response to this wil be appropriate. You are welcome to phone me on ***

Thank you Adelé ****s

Good day

I hope this email finds you well.

Please take note as it has been 11 days that no one bothered to phone me back regarding my issue and cancellation with Vodacom I'm now forced to take this matter further.

I'm going to hello Peter and make this public.