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Rhyna R
1 reviews | Active since Feb 2021
04 Feb 2021, 06:47
Cancellation of contract
I have tried to cancel my contract from November last year, said to me I can't it is too early need to cancel end January, I have tried to do that with no success. I have spoken to Debbie, Neil, Julian and I have received no confirmation for cancellation. I am fed up, I do not want the contract I want it cancelled immediately. Worst service ever!!!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
04 Feb 2021, 07:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Feb 2021, 07:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Feb 2021, 07:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Feb 2021, 07:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Rhyna R's updateReviewer Update
04 Feb 2021, 13:05I am still waiting for a Vodacom Consultant to phone, I am really tired for no service, worst service ever!!!!!! I have phone the last 2 weeks about 8 times and still no SERVICE!!!!!!! I want my contract cancelled and a Confirmation today, please do not ever speak to Julia, Debbie or Neil from Customer Care, they are useless!!!!!
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Rhyna R's update04 Feb 2021, 13:05
Reviewer Update
I am still waiting for a Vodacom Consultant to phone, I am really tired for no service, worst service ever!!!!!! I have phone the last 2 weeks about 8 times and still no SERVICE!!!!!!! I want my contract cancelled and a Confirmation today, please do not ever speak to Julia, Debbie or Neil from Customer Care, they are useless!!!!!
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Rhyna R's updateReviewer Update
05 Feb 2021, 06:50I have not heard one word from Vodacom!!!! Not even a cancellation confirmation, what must I do to cancel contract, can it be so difficult!!!!!! I do not want the Contract, please cancel. This is really bad service for being 20 years a Customer, I have never even received such bad service from anyone.
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Rhyna R's update05 Feb 2021, 06:50
Reviewer Update
I have not heard one word from Vodacom!!!! Not even a cancellation confirmation, what must I do to cancel contract, can it be so difficult!!!!!! I do not want the Contract, please cancel. This is really bad service for being 20 years a Customer, I have never even received such bad service from anyone.
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Rhyna R's updateReviewer Update
06 Feb 2021, 13:25I keep on phoning, emails, nothing, NOT ONE WORD and still NO CANCELLATION!!!!!! What must I do!!!!!!!
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Rhyna R's update06 Feb 2021, 13:25
Reviewer Update
I keep on phoning, emails, nothing, NOT ONE WORD and still NO CANCELLATION!!!!!! What must I do!!!!!!!
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Rhyna R's updateReviewer Update
08 Feb 2021, 13:07Thank you very much I have received a cancellation ref number, Consultant of this morning was really efficient and very helpful.
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Rhyna R's update08 Feb 2021, 13:07
Reviewer Update
Thank you very much I have received a cancellation ref number, Consultant of this morning was really efficient and very helpful.