LR
Louise R
1 reviews | Active since Jul 2019
12 May 2021, 10:36
Cancellation of contract
Being a client with Vodacom for more the 10 years I decided to cancel my contact, I called the centre and was assisted by a lady, I stated to her that I DONT want another debit order to go off my account!!! she sent me a settlement amount which was paid on the 11 March 2021. April comes and Vodacom tried once again to take the debit order off my bank! I then revered it and surprise surprise today MBD call me saying I own Vodacom money!
This is your employees error not mine!!!!!
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Vodacom's replyOfficial
12 May 2021, 11:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 May 2021, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team