Cancellation of contract

<p>I recently contacted Vodacom to cancel my fathers' contract as he is going on pension. The contract in question was due to expire end of May 2017 and he would like to keep the number and go pre-paid. The number in question is ********** 636</p> <p> </p> <p>I spoke to Sandra and was advised that the cancellation has been logged and that on 30 June 2017 we have to switch the phone off and on again for the change to take effect. The reference number given is 1- ********** ********** </p> <p> </p> <p>I decided to make a follow-up enquiry on 20 June 2017 only to be told that no cancellation request can be found on the system. The agent who assisted me did not give me his name or a reference number. He only advised that the request for cancellation was now logged again for end June 2017.</p> <p>I was also advised that a sms would be sent to the phone confirming the cancellation, but no sms was received.</p> <p> </p> <p>I find it unacceptable that this is the service provided by Vodacom.</p> <p> </p> <p>Kindly assist with the cancellation of the contract so that the number can be prepaid from 30 June 2017</p>