LVdM
Leon Van der Merwe

1 reviews | Active since Mar 2011

14 Jun 2017, 13:49

Cancellation of contract

<p>I contacted Vodacom to cancel my contract with was taken out on 30 May 2017 and they told me that I cannot cancelled. Just heared that I was retrenched and cannot carry on with the contract - they sending me from customer service to cancellation department and then to Subcribe Cancelations who send me back to cancellation - I NEED TO CANCEL MY CONTRACT PLEASE</p>

0
Replies (4)
Vodacom
Vodacom's reply14 Jun 2017, 15:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LVdM
Leon Van der Merwe's update20 Jun 2017, 08:47
Reviewer Update

Tipical Vodacom - NO REPLY OR PHONE CALL UNTIL TODAY - VODACOM DONT CARE ABOUT PEOPLE AND THEY THINK THAT WE ARE BIG AND DONT CARE ABOUT ONE CLIENT.........VODACOM IS USELESS

LVdM
Leon Van der Merwe's update21 Jun 2017, 08:26
Reviewer Update

STILL NO FEEDDBACK FROM VODACOM OR ANY CALL - USELESS

Vodacom
Vodacom's reply14 Jul 2017, 16:08
Official

Dear Leon,

Thank you for taking my call.

As discussed, your query has been addressed.

I do apologise for the delay in response and bad service received.

Regards,

UW