PP
Peter P

1 reviews | Active since Mar 2014

20 May 2021, 14:00

Cancellation of Contract

I am so ****ed off with Vodacom, so much for being brand loyal, I have been with them since the biggining of time, never used any other service provider, but of late they are annoying me period, they continue to bill me for a contract that ended and cancelled in Feb 2021, you call them every time, you get a different call center agent, then they will tell you that they are escallating your issue, it it escallation after escallation without resolution, I am gatvol with them now, period.

I am thinking of cancelling all the contracts that I have with them once and for all, their service is poor and they shouldn't even try to blame COVID's working home conditions, they need to shape up.

0
Replies (1)
Vodacom
Vodacom's reply20 May 2021, 18:28
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team