Cancellation of Contract

I am absolutely frustrated with the manner in which my cancellation has been handled.

I have 3 lines (contracts) with Vodacom, one of the numbers contracts expired last year in June (which we also don't get notified about but the billing continues).

09 December 2021, I called to have the contract cancelled. At the end of the call I was told the contract would only expire at the end of Jan 22. I understood this and moved on At the end of Jan I received my monthly invoice from Vodacom and was surprised to see that I was still being billed I called again on 11 February 22 and explained the same thing I had already discussed in December again. The consultant said they would put in the cancellation but keep the line open for me at no cost, if I wanted to upgrade later. The reference number I received was *** I asked about the billing for the contract that was cancelled to be corrected to which I was told a ticket would be logged and someone would be in contact. I asked how I know it will be done and was told someone will call me – odd End of Feb I receive a new invoice and AGAIN I have been billed for the number I called about before AGAIN I must call Vodacom to query the same thing again….. 09 March I called to discuss the same matter, the consultant I spoke to said he could see that I had called and that the Quote for the migration or cancellation of the number had expired therefore nothing was done. He then said he was sending an email to the consultant who had assisted me before and his supervisor to assist, I asked about my refund and for the 2 unnecessary debit orders. He told me to call *** (accounts) to assist. This too made no sense to me because accounts cant refund anything if there is no record on the system of a cancellation. Either way I called and spoke to a consultant who said he cant help me but would find someone to assist me I landed up back at the very same department I had just spoken to. This consultant said they were rectifying the situation and that within 24/ 48 hrs it would be fixed I asked how I would know this had been done and was told I would get both an email and a call to confirm. I have yet to receive either.

I am now beyond annoyed because I have wasted time calling and repeated the same story for 3 months. To date I have no clue if the cancellation has been done, if the line is still open as I was told it would be and what the status is on my refund.

This is definitely not customer service at all!!!

I need to know what the status is on this line URGENTLY ONCE AND FOR ALL!!