Cancellation of contract!!!!!!

Dear Vodacom Team,

I am writing in a collaborative effort to finally resolve an issue that has been ongoing for years. I have repeatedly requested the cancellation of my contract, and despite my efforts — including making payment to settle the account — the contract has still not been closed.

As a result, I remain blacklisted, and I still have not received any cancellation letter or confirmation, which I urgently need for my records and to clear my name. This situation continues to affect my credit score and my ability to apply for essential services.