Cancellation of Contract
<p>I cancelled my contract with vodacom last month as I will be immigrating this month. I was required to fill out the cancellation document,send proof of payment as well as a copy of my ID for the cancellation to be successful. I emailed them back on the day as they could close my account however i got no response. This month i am still be debited from for a monthly payment even though i closed the account with them last month already.</p> <p> </p> <p>I have emailed them twice and i still havent got any assistance or feedback as to why im still paying for a contract when my phone should be on prepaid.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Dominique
Kindly be advised that feedback has been sent to you via email.
Regards,
RJ
Dear Dominique
Kindly be advised that feedback has been sent to you via email.
Regards,
RJ
