1 reviews | Active since Apr 2017

05 Apr 2017, 15:05

Cancellation of Contract

<p>I cancelled my contract with vodacom last month as I will be immigrating this month. I was required to fill out the cancellation document,send proof of payment as well as a copy of my ID for the cancellation to be successful. I emailed them back on the day as they could close my account however i got no response. This month i am still be debited from for a monthly payment even though i closed the account with them last month already.</p> <p> </p> <p>I have emailed them twice and i still havent got any assistance or feedback as to why im still paying for a contract when my phone should be on prepaid.</p>

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Replies (2)
Vodacom
Vodacom's reply05 Apr 2017, 15:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Apr 2017, 10:49
Official

Dear Dominique

Kindly be advised that feedback has been sent to you via email.

Regards,

RJ