Cancellation of Contract

<p>My contract expired in the middle of January 2017 so i called Vodacom the beginning of January to cancel my contract with them. I explained that I would like to keep the number and go over to a Pay as You go customer.</p> <p>She said that is not a problem and that my contract will be cancelled the end of January 2017.</p> <p>On the first of February I saw that I have the full amount of airtime and called them again, the lady said that previous consultant I spoke to never submitted my cancellation and that she would do it quickly. I told her that i now have another proble as i wanted to use the phone as a pay as you go phone, She told me that i must not worry, because this is a vodacom mistake i can go ahead and use the airtime, i will not be billed.</p> <p>On the 9th I called them again, this consultant told me that again the previous lady (consultant # 2) did not cancel my contract and that she (consultant #3) would do it, i requested a email or message to confirm that this has now finally been done. I never got the email or message.</p> <p>Now i received an invoice for the full contract value (including the handset fee!) for a contract that has expired and that was cancelled THREE TIMES! I am seriously dissapointed in Vodacom, this is terrible service!</p> <p>I obviously called them again, they are saying, i must now pay for the airtime i've used and then only will they cancel the contract. i mean, really! apparently consultant #2 gave me the wrong information! And now I must pay for this! NOT OKAY!!!</p> <p> </p>