rL
roelf L

1 reviews | Active since Jul 2015

13 Feb 2017, 15:54

cancellation of contract

<p>telly sales phoned me with promotion that you will save money on data with a router supp**** by vodacom and that i will save money each month. now i am getting billed R230 a month more and saving nothing, i have phoned them and send emails regarding this wich they said they will sort out with in 48hrs it is now 3 weeks later and nothing has happend to date</p>

0
Replies (3)
Vodacom
Vodacom's reply14 Feb 2017, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Feb 2017, 15:53
Official

Dear Client

I have escalated this matter to the Sales Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Feb 2017, 17:03
Official

Dear Client

The Sales Team confirmed that they were in contact with you and arranged for the device to be collected.

Kind regards

RJ

Vodacom Consumer Website Team