1 reviews | Active since Oct 2016

20 Jan 2017, 13:56

Cancellation of Contract

<p>On the 3rd of January I contacted Vodacom contract retension centre requesting a premature cancellation quote. After 24 hours I called Vodacom again requesting them that I have not received this quote. The consultant informed that he cannot send me the quote as the number is already on prepaid. I asked him what the amount outstanding is on the contract he said R0. I called Vodacom again numerous times to make sure , they all said R0 now I get invoiced.</p> <p> </p> <p>I will not pay that money if the fault was at vodacom!!!!</p> <p> </p> <p>I called to make sure and all of them informed me that I do not have to worry.</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply20 Jan 2017, 14:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update23 Jan 2017, 15:31
Reviewer Update

It is monday today , I have not had ANY feedback as to what Vodacom is planning to do??????

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