1 reviews | Active since Jan 2017

11 Jan 2017, 10:01

Cancellation of contract.

<p>In November last year I have contacted the call center of Vodacom to cancel my contract which expires end of Feb. I was told to pay an amount of money to prematurely cancel my contract as I am currently unemployed. The money they wanted have been paid into their account in order to prematurely cancel my contract. Now without my knowledge they continue to debit my account and when I called them again to ask that they cancel my contract with immediate effect they try to sell me other offers and put me on hold forever when I speak of cancelling my contract. I want it cancelled with immediate effect and want nothing more to do with Vodacom in future , I do not want to be liable for any costs incurred further . I also want to retain my mobile number on prepaid.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2017, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team