Cancellation of Contract
<p>I have been in contact with Vodacom to issue cancellation figures in order for me to settle the outstanding amount and cancel my contract.</p> <p> </p> <p>I have phoned 3 times and have been spent 45 minutes holding and going through the security checks.</p> <p> </p> <p>It has already been a week since I have been issued with a reference number for my query and to dat I have not received anything.</p> <p> </p> <p>I received a sms that the query has been resolved. To date I have not received the outstanding figures which mean no query has been resolved whatsoever.</p> <p> </p> <p>Everytime I phone I have to hold and everytime I get the same answer that their system is offline or that they are unable to generate the outstanding figures.</p> <p> </p> <p>I really REALLY want to cancel my contract!!! This type of service just confirms that I made a good decision ending my relationship with Vodacom.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Please take note that although Vodacom was quick to reply with the automated response nothing has been done to resolve my query. In addition thereto the above response from VODACOM promised that a consultant will contact me which also did not happen!!!
I have been waiting for the outstanding cancellation amount from VODACOM from the 24TH NOVEMBER and to date have not received same. How is this possible??!??
I am desperate to cancel my contract.
Please take note that although Vodacom was quick to reply with the automated response nothing has been done to resolve my query. In addition thereto the above response from VODACOM promised that a consultant will contact me which also did not happen!!!
I have been waiting for the outstanding cancellation amount from VODACOM from the 24TH NOVEMBER and to date have not received same. How is this possible??!??
I am desperate to cancel my contract.