Cancellation of contract.

<p>Im currently a vodacom customer on a smartS plan - Iphone since 2014/12 which has been good no hussles, now in september 2016 i saw a nice deal which i wanted to take a wifi router and 5gb for R279, i app**** online and a consultant foned back to finalize everything. i recieved my package fine, now when i phoned vodacom 111 to activate the sim card that came with the device, i was told i cannot activate that simcard because i had upgrgraded on my current cellphone number which i did not understand how, so i told the consultant that i did not want the contract anymore & she should organise for the device to be collected which was done in a day or two and cancel my contract. on the 01/10/2016 to my suprise i recieved the 5gb which i thought it was cancelled as i have returned everything. i then contacted 111 with this matter, they lady assured me that it will be cancelled & next month 01/11/2016 i will recieve my normal package which is smartS. two weeks later i logged on my vodacom online to find an invoice that i will be debited R675 which i did not understand why. i went to vodacom shop in sandton city and the lady told me that the contract is cancelled on the system and i will only be debited R675 for device(iphone) & 5gb which i used but next month will be back to my normal package. now 01/11/2016 i recieved another 5gb not my smartS package.im really gatvol with vodacom service because when contact the support ul be taken from pillar to post, been traansferred all over but no help at all.</p> <p> </p> <p>my smartS contract which i took out 2014/12 is due for an upgrade which i wanted to take out an Iphone 7 now i cannot do that since vodacom and its consultants & its *********** service cant resolve this one issue, which has been two months. im been inconvienced over their lack of service and no one to really assist, where is the client service there?? i pay my contract with no hussles & no unpaid, but for vodacom to resolve such a small issue they cannot instead a person will hold on for a long time and be transferred from one consultant to another.</p> <p> </p> <p>Im really ****ed off with this, i want this issue to be resolved today!!!!!</p> <p> </p>