Cancellation of contract

<p>I received a settlement quotation in the beginning of October from the cancellations department and paid the outstanding balance per the quotation within the required amount of time.</p> <p> </p> <p>I then forwarded the relevant information to the cancellations department where I received confirmation on 18/10/2016 that the cancellation has been processed. I also phoned the Vodacom cancellations department to confirm that the contract for the number has actually been cancelled and that no debit order would go off my account.</p> <p> </p> <p>I received a sms notification this morning and noticed that the debit order for the number that I cancelled is still going off of my account. I would like to know why this is the case as I was told that the cancellation was completed and no further debit order would be going off my account. That is the whole purpose of obtaining a settlement quotation. To pay the balance to avoid any further debit orders. I would like the funds to be refunded back into my account as soon as possible.</p>