Cancellation of contract

<p>I have (had) 2 phones on the one contract (my wife & my son). In July I upgraded and asked for the number ********** 072 to be cancelled for my son has his own contract now. I had to complete a cancellation form with a reason why it needs to be cancelled at the Vodashop in Welkom at the Game Centre. And it still has'nt been cancelled yet for I recieved an account for it and I'm very unhappy about it. After phoning for my account which I have to do every month after we have asked several times for it to be mailed to us..they put me through to customer care and I had to hold on for several minutes without any help... Please could you help me.</p> <p>Thank you very much</p> <p>Mr. Johannes Meyer</p>