Cancellation of Contract

<p>My first phone call to Vodacom was on 26 Aug 2016.</p> <p>I need the amount I have to pay to cancel my contract.</p> <p>I have phoned Vodacom for this on:</p> <p>26 Aug 13.31</p> <p>29 Aug 11.35</p> <p>30 Aug 16.54</p> <p>1 Sep 7.32</p> <p>1 Sep 7.35</p> <p> </p> <p>On 30 Aug, I received an email with the cancellation amount, BUT it was for the wrong phone number. They used my tablet number i.s.o. of my phone number.</p> <p>This morning when I phoned at 7.32 I was told that Vodacom DOES NOT do any quotations for cancellations between the 28th until the 5th of the next month, as it is their month end and statement runs. I thought this odd, and phoned back (7.35). Is this guy just too lazy to do his job? It is unacceptable.</p> <p>The 2nd person this morning tried to assist me, but AGAIN if Vodacom wants to generate the INV, the inv amount says zero. This apparently has to then be directed to some admin department who will do this.</p> <p>I have 2 reference numbers: 1- ********** 4463 and 1- ********** 0067. The others I threw away as it means nothing, for every time I receive a new reference number anyway.</p> <p>I was send an sms after holding on for more than 30 min the one time, asking if my query was resolved. I rep**** “NO” and received another sms (on Friday, 26 Aug) saying Vodacom will phone me back within 24 hours. This never happened.</p> <p>How long does it take to receive an amount from Vodacom, and how many phone calls does it take? Each phone call to Vodacom lasts 30min plus – and still I have no results.</p>