Cancellation of contract

<p>I am trying to cancel one of my Vodacom contracts. After calling 111 and following the voice prompts to be routed to the cancellation department I sat on hold for 8 minutes before someone answered.</p> <p>The lady who answered told me she cannot help and I must call the cancellations department directly. Why was the call routed to her if she could not help me?</p> <p>I asked to speak to a supervisor and after sitting on hold for another 2 minutes I eventually hung up.</p> <p>All I want to do is give notice on a contract, surely this is not difficult</p>