1 reviews | Active since Jul 2016

01 Jul 2016, 06:53

CANCELLATION OF CONTRACT

<p> </p> <p>My smart S contract ended on 31 May 2016, I contacted Vodacom two weeks before my contract expired to terminate it and migrate to a data contract only of 2Gig.</p> <p>The lady I spoke to did everything and promised that from first of June I would be on new contract of only data. On 1st of June I switched my phone off and on again and realised I was still on smart S, since then I have spoken to more than 10 people who promised to escalate it and change it effective this month. Today I checked and I am still on Smart S contract. I DONT WANT THIS CONTRACT, PLEASE CANCEL EVERYTHING UNDER MY NAME</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2016, 09:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team