TM
Thandi M

1 reviews | Active since Nov 2013

11 May 2016, 06:35

Cancellation of Contract

<p>Dear Sir/Ma'am,</p> <p> </p> <p>i have been trying tom cancel my contract with Vodacom for past 3 months now.</p> <p>And last month , when i called them i was told i was in errors i needed to pay R99 which i paid and the requested them to cancel my contract. That was on the 9th April and the agent told me that the contract has be terminated.</p> <p>And the initial contract was R79 and i receive 100 minutes and now it has changed drastically to 100 minutes but i pay R220 who on earth will accept just contract. and now i am being harrased with phones and smses every day.</p> <p>My understanding was that my contract with ****** vodacom was terminated on the 9th April.</p> <p>Contract number :I***6 phone number *** if they want me to take my services elsewhere i will do so happily.</p> <p> </p> <p>I am not going to pay the amount i do not know. as i have requested my contract to be terminated as per my call i made on the 9th and i have proof of the payment and they keep recordings as well.</p>

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Replies (1)
Vodacom
Vodacom's reply11 May 2016, 07:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team