Cancellation of contract

Requested via email a premature cancellation quote and some *********** idiot decided to cancel my contract without authorisation or proper procedures followed. My contract was cancelled and changed to prepaid. It has been a struggle with numerous phone calls and store visits with promises that it would be sorted. Vodacom even admitted they were in the wrong but to date, 10 days later and still waiting for them to correct their mistake. All I ask is to reinstate my account as was before. Is that so difficult? It takes you 5 minutes to cancel my contract your mistake but more than 10 days and counting to correct your mistake. Come on Vodacom. On top of that you have charged the cancellation fee to my next debit order run . This is all ******* as I did not authorise or sign for any cancellation but asked purely for a quote. I am really frustrated and has cost me a lot of money having to top up my account. I expect a gesture of goodwill for the inconvenience caused and expect this problem to be sorted by Friday or I will be taking this matter to TV ,sure Carte Blanche would like to hear about this