SC
Senusha C

1 reviews | Active since Nov 2012

23 Feb 2016, 12:41

Cancellation of contract

I recently lost my phone. I am sue for an upgrade in June. I am not allowed a premature contract as it is too early. My only options are to cancel and pay for data and minutes that I am not going to use or take up a second contract. Firstly why do I need to pay for data when prematurely cancelling, should I not pay for the devise? Secondly why cant we prematurely upgrade and pay what needs to be paid? after many years of being with Vodacom, I have decided to cancel and move to another network as options are very limited

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Replies (1)
Vodacom
Vodacom's reply23 Feb 2016, 14:58
Official
Hello Senusha,

Thank you for your feedback.

We would like to apologise for any inconvenience caused. A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team