HS
Hilary S

1 reviews | Active since Nov 2015

01 Feb 2016, 07:07

CANCELLATION OF CONTRACT

On receipt of my first account following the acquisition of a device from one of Vodacom's associates, I contacted Vodacom to advise them of the irregularities in the contract and the fact that I was being billed for something I had not requested. I was pushed around from pillar to post and this has been going on since October to date. I have not used the device, the device has been returned and yet I am being billed. Darryl said that he would sort this out for me last week and if he had not got back to me by mid morning, I could contact him via sms or call him on his cellphone. He ignored the sms. He ignored my calls both on the landline and cellphone and there were a number. I have continued phoning without success. On Saturday I was billed again for this item.<br> Vodacom are aware that the actions of their associate were ********** but are quite happy collecting my money for the device. I am getting nowhere with them or their associate. How many other people are being treated in this manner?<br> It is time to get the police involved and let them explain themselves to the ***** squad.

0
Replies (2)
Vodacom
Vodacom's reply01 Feb 2016, 09:20
Official
Hello HilaryPS,

Thank you for making us aware of your complaint.

A consultant will make contact with you to assist with your query.

Regards
Consumer Website Team
Vodacom
Vodacom's reply01 Feb 2016, 09:20
Official
Hello HilaryPS,

Thank you for making us aware of your complaint.

A consultant will make contact with you to assist with your query.

Regards
Consumer Website Team