tD
tessa D

1 reviews | Active since May 2010

19 Jan 2016, 14:02

CANCELLATION OF CONTRACT

My son had a contract with Vodacom - orginally taken out 10 years ago in my husband's name, he did the necessary change of ownership. There were a lot of problems with incorrect billing, data charges added that were not his and these after much haggling were eventually dropped. My son was after all the hassle with Vodacom cancelled this contract in December. I also followed up telephonically - please check voice recordings for this period. Despite him not having this phone or telephone number he still is receiving statements and today worst of all my husband received a call - he has not been a vodacom customer for over 10 years from the call centre to say that there is money owed - they will blacklist him - first of all this ******* the cancellation is in place and how can an account be issued for something that is not there - Would someone from Vodacom please investigate this issue - we are seeking legal help now.<br> <br> Mrs T Damon<br> ***

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Replies (1)
Vodacom
Vodacom's reply19 Jan 2016, 14:22
Official
Hello Damont,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team