TE
Tracy Essendrup-Smit

1 reviews | Active since Oct 2009

23 Nov 2015, 15:32

Cancellation of Contract

after being an unhappy customer for a few months now, I decided to buy out my contract with Vodacom. I contacted them for a quote. I received my quote (valid 7 days). withing 2 days, I went into a vodacom store to pay the quoted amount only to have the consultant (apparently a manager) crumple up my quote - I had written on the back- and print a new quote..... a higher amount.<br> apparently, when contacting Vodacom and asking for the quote, they neglect to include the 'final' installment for the month you are currently in EVEN after asking when my debit order date is!<br> I only noticed this after I had signed the newly printed Premature Cancellation Quotation instore.<br> the manager said 'thats just how it is and I could take it to the courts\<br> Vodacom can up their tarrifs mid contract (earlier this year)

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2015, 22:10
Official
Hello TES,

I'm terribly sorry to hear of the bad service you received.

Please note that a consultant will make contact with you in due course to assist with your complaint.

Regards

Consumer Website Team