Cancellation of contract

Elite Mobile contacted Vodacom for Pick-Up by RAM Couriers - <br> Instructions for pick-up was given by Elite Mobile to Vodacom - ***<br> *Device was not collected since first request 5 May 2015<br> <br> <br> <br> COPY OF EMAIL TO ELITE MOBILE<br> Good day<br> <br> <br> I am really a very very unhappy client.<br> <br> <br> <br> I took out a Vodafone tablet contract by Elite Mobile and received the package 4 May 2015.<br> <br> <br> <br> There was a problem with the device as I could do all the steps to activate the device BUT when the home screen came on I COULD'NT tap to OK ANYTHING. Try to restart the device but cannot tap OK.<br> <br> <br> <br> <br> I contacted your call centre NUMEROUS TIMES and was promised that RAM Couriers will pick the device up and the contract will be cancelled.<br> <br> <br> <br> <br> Contact ref dates, names & nr's:<br> <br> <br> <br> <br> 05/05/2015 - Ref 110350<br> <br> 11/06/2015 - Ref 163003<br> <br> 06/07/2015 - Ref 104253 - Nicole<br> <br> 05/08/2015 - Spoke to Gift<br> <br> 15/09/2015 - Ref V2P*** Spoke to Gift<br> <br> 20/11/2015 - Ref *** - Spoke to Veronica <br> <br> <br> <br> NOW I received the attach Finale Demand from Vodacom.<br> <br> <br> I need you URGENT attention to this problem.