CANCELLATION OF CONTRACT

My cellphone contract with Vodacom expires February 2016. I want to cancel my contract now, so they have sent me the forms as well as the outstanding amount I need to pay almost three weeks ago. The same day I filled in the forms and sent it back to them along with the proof of payment settling my account until the end of February 2016. Iv'e been on the phone with Vodacom since then almost every day. They keep on saying that they can see we want to cancel it on their system and they can see the money but the person who needs to cancel it haven't done it yet. It is not our problem. They are going to take their time and then deduct another debit order for December as they didn't cancel it in time, which in effect is then *****ing our money as we already paid until the end of February 2016 and then we have to struggle to get the money back from Vodacom.<br>